AI in HR: Striking the Balance Between Automation and Human Touch 

Artificial intelligence (AI) is shaping how many industries complete tasks, including human resource (HR) departments. However, due to the nature of these departments and their primary focus on interacting with employees, it’s essential to understand the balance between using AI and still maintaining a human touch.

Benefits of Using AI in HR

AI can help with HR processes in the following ways:

• Improve automation. HR departments often handle a variety of time-consuming tasks, such as payroll or sending routine onboarding emails. AI can help streamline these tasks and give HR professionals more time to focus on other initiatives.
• Use data-driven insights. One benefit of AI is its ability to organize data efficiently. This can be useful for analyzing data on past hiring outcomes, common HR service needs of employees and performance metrics.
• Create a personalized experience. AI-powered platforms can help analyze employee data, recommend career development opportunities, make skill-building recommendations and match current employees with new roles.
• Reduce bias. AI can help reduce unconscious bias in the hiring process by focusing on skills and qualifications, regardless of their background. However, AI can create risks when used for employment-related decisions.

Importance of Human Touch in HR

While AI can be beneficial, it can also come across as cold and distant, making it essential to have still that human touch that HR is known for. Human touch refers to interpersonal skills, empathy and personalized interactions when managing employees. Using personal interactions to build trust and foster a positive work environment is important. HR professionals should consider when AI has a good use case, such as automating mundane or time-consuming tasks.

Learn More

While AI can help improve HR efficiency, it shouldn’t completely replace the human touch. It’s essential to find a balance between the two. At Lyceum Insurance Services, we understand that AI presents a brave new world for HR departments. Our experienced staff is ready to partner with your organization and help guide you through the responsible and efficient use of these new possibilities. Contact us today to get started.

This blog is intended for informational and educational use only. It is not exhaustive and should not be construed as legal advice. Please contact your insurance professional for further information.